Thank God I'm the type of person who follows up. For my book launch, I'm having Subway do a couple of party sandwich trays, along with some cookies. I stopped by last week to place the order. I called them a few minutes ago, just to verify that the order would be ready by 5 tonight.
"Oh, I'm so glad you called!" said the woman who answered (who also happened to be the woman I spoke to last week). "Somebody took your order down and we couldn't find it. Hold on a minute," and I heard her turn to a co-worker and say, "It's that woman whose order we lost calling."
"Oh good," said the co-worker.
I can't complain because she was just as nice as she could be as she retook my order. "What would you have done if I'd just shown up without calling?" I asked.
"Oh, we can get those trays ready really fast. We'd have taken care of you."
That's a good worker. She was very calm and made me feel--even though they'd lost the order--that I was in capable hands.
Figuring lighting couldn't strike twice, I called Harris Teeter to make sure the cake would be ready.
"What's that name again?" asked the woman.
"Harris," I said. "It's a cake with the cover of a cat book on it. I left a copy of the book with you."
"Uh-huh. And um...what was the name?"
They found that order though. I also did a last minute food panic and bought a cheese tray for a ridiculous amount of money. But I'm still worried I don't have enough. Part of the problem is I have no idea how many people will show. Who knows...I could be eating subway leftovers for a week.
That's all. Just thought I'd share my moment of panic.